Fresh food
Because our bakes are perishable and made to order, we cannot accept returns once an order has been delivered.
If something is not right
If a bake arrives damaged, incorrect, or simply not as good as it should be, write to us on the day of delivery with your order number and a clear photo. We will send a replacement with the next morning's bake or refund you in full, whichever you prefer.
Jars and cookies
Unopened preserves, spreads and cookie boxes that arrive damaged in transit are replaced or refunded. Please write to us within 48 hours of delivery with a photo of the parcel.
Cake messages
Messages are piped exactly as typed. We cannot refund a cake for a spelling mistake in the message as entered at checkout.
Refund timing
Approved refunds are issued to your original payment method within 2 working days. Banks may take a further 5 to 7 working days.