By using this website and placing an order with Koi & Ember, you agree to the terms below.
What we sell
We sell freshly prepared food and drinks for delivery, takeaway and dine-in, and subscription plans for regular deliveries. Photographs are for illustration; presentation and garnish can vary slightly.
Pricing
All prices are in Indian rupees and include applicable taxes. The delivery charge is a flat ₹49 and is free on orders of ₹799 or more. We may change prices at any time, but changes do not affect orders already confirmed.
Orders and payment
An order is confirmed once payment has been received, or for dine-in once it is accepted by the outlet. Dishes are subject to availability; if something has sold out after you order, we contact you and refund that item.
Delivery
We deliver only within each outlet's delivery radius. Delivery times are estimates given as a range and are not guaranteed. See our Delivery & takeaway page.
Cancellations and refunds
Orders can be cancelled free of charge until the kitchen starts preparing them. Refunds go to the original payment method within 5 to 7 working days. See our Cancellations & refunds page.
Coupons
One coupon may be used per order. Coupons cannot be exchanged for cash and are subject to the minimum order value shown.
Subscriptions
Subscriptions are never auto-debited and can be paused or cancelled at any time. See How subscriptions work.
Allergens
Our kitchens handle common allergens and we cannot guarantee that any dish is free of traces. See Allergens & food safety.
Governing law
These terms are governed by the laws of India, and the courts of Bengaluru have jurisdiction.
Contact
hello@koiandember.example, +91 80 4000 0100.