Questions, answered

We deliver from the nearest of our Bengaluru outlets, and only within that outlet's delivery radius of about 5 to 6 km. Enter your address and we tell you straight away whether we can reach you. Delivery estimates are given as a range, typically 35 to 55 minutes, and can be longer at peak times or in heavy rain. We do not offer live map tracking; your order page shows the current status instead.

Delivery is a flat ₹49 per order and free on orders of ₹799 or more. The charge is shown in your bag before you pay.

Yes. Choose Takeaway, pick an outlet and a collection time, and pay online. Your order is packed and waiting at the counter. There is no charge for takeaway.

You can reserve a table or counter seats at any outlet from the Reserve page; we hold a table for 15 minutes past the booked time. Once seated, scan the QR code on your table to see the menu and order from your phone. The order goes straight to the kitchen with your table number, and you can keep adding to it through the meal.

Fish for sushi and sashimi is delivered chilled to each outlet, stored cold and sliced only when you order. Raw dishes should be eaten within 30 minutes of delivery and are not recommended during pregnancy or for anyone with a weakened immune system. Every dish page lists its allergens. Our kitchens handle fish, shellfish, soy, sesame, gluten, egg, milk and tree nuts, so we cannot guarantee that any dish is completely free of traces.

Yes. Vegetarian dishes are marked Veg on the menu and include oshinko maki, miso aubergine, vegetable gyoza, crispy agedashi tofu and garlic fried rice. Our agedashi broth is made with kombu and shiitake, without fish stock. Vegetarian and non-vegetarian food is prepared in the same kitchen.

Pick a plan, choose your days, time slot and delivery address or pick-up outlet, and check out. We never auto-debit. The first delivery is paid at checkout; each later delivery shows as 'payment due' in your account and you pay it through the normal checkout (or our team marks it paid if you pay at the outlet). You can pause, skip the next delivery, change days or cancel any time from your account.

You can change the site language from the language switch in the menu. Our outlet teams speak English, Kannada and Hindi, and you can write to us in any of the three.

You can cancel free of charge until the kitchen starts preparing your order. After that the food is being made for you and the order cannot be cancelled. If something is missing or wrong, tell us the same day at hello@koiandember.example or +91 80 4000 0100 and we put it right. Refunds go back to the original payment method within 5 to 7 working days.

Online by UPI, card or netbanking at checkout. Dine-in bills and subscription deliveries collected at an outlet can also be paid at the counter.