A subscription is a regular order on the days you choose. There is no contract and no minimum period.
Choosing a plan
Pick a plan, then choose your frequency and days, a time slot, and either a delivery address or an outlet to collect from. Delivery is available only within the delivery radius of your nearest outlet.
Paying
We never auto-debit. The first delivery is paid at checkout; each later delivery shows as 'payment due' in your account and you pay it through the normal checkout (or our team marks it paid if you pay at the outlet). You can pause, skip the next delivery, change days or cancel any time from your account.
If a delivery is not paid
We prepare a subscription delivery only once it has been paid. An unpaid delivery is simply not sent, and nothing is charged.
Prices and delivery charge
The plan price is per delivery and is shown on the plan page. The usual delivery charge applies: a flat ₹49, free on orders of ₹799 or more. Collection from an outlet is free.
Changes and cancellations
Pausing, skipping, changing days and cancelling take effect from the next delivery that the kitchen has not started preparing. A paid delivery can be cancelled for a refund until the kitchen starts preparing it; refunds go to the original payment method within 5 to 7 working days.
Menu changes
The weekday bento follows a published rotation. Fish in the sushi and omakase boxes depends on what is best that week, so the exact contents can vary.
Contact
Write to hello@koiandember.example or call +91 80 4000 0100.