Our food is made to order, so the rules here are simple.
Cancelling an order
You can cancel free of charge until the kitchen starts preparing your order. Once the status on your order page changes to preparing, the food is being made for you and the order can no longer be cancelled.
Something wrong with your order
If a dish is missing, incorrect or not up to standard, tell us on the same day with your order number and, where possible, a photo. We replace the dish or refund it.
Refunds
Approved refunds go back to the original payment method within 5 to 7 working days. We cannot refund to a different account or in cash for orders paid online.
Reservations
A table reservation can be changed or cancelled at any time before the booking. We hold a table for 15 minutes past the booked time.
Subscriptions
A subscription can be paused or cancelled at any time from your account. A delivery you have already paid for can be cancelled for a refund until the kitchen starts preparing it.
Contact
Write to hello@koiandember.example or call +91 80 4000 0100.