Freshly cooked food cannot be returned, so we put things right in other ways.
Missing, wrong or poor dishes
Tell us within 2 hours of receiving your order, with the order number and a photo where it helps. We will remake the dish, or refund it, whichever you prefer.
Late orders
Delivery times are estimates. If an ASAP order is more than 30 minutes past the upper estimate and you no longer want it, call the outlet before it is handed over and we will cancel and refund it.
Meal plans
A paid plan week can be refunded in full until 8 pm the evening before its first delivery. After that, skipped days are not refunded, but you can pause the plan so no further week becomes due.
Reservations
Table reservations are free. There is nothing to refund if you cancel.
How refunds are paid
To your original payment method within 2 working days. Your bank may take a further 5 to 7 working days to show it.