Questions, answered

Choose $100, $250 or $500, add the recipient's name, email and a note, and pick a delivery date. We email the card on that day. It works on everything in store and online, including fittings and repairs at the Fit & Repair Studio, and never expires.

Usually within a few weeks. Core styles are restocked through the season, while seasonal colours may not return once they sell through. Pick the sold-out size on the product page and tap Notify me: we email you once, the moment it is back, and never add you to anything else.

The waterproof rating, in millimetres, is the height of a column of water the fabric holds back before it leaks: 10,000 mm copes with dry snow and light showers, 15,000 mm with a full resort day, and 20,000 mm or more with wet snow and long days in the backcountry. Breathability, in grams, is how much moisture vapour escapes through a square metre in 24 hours; look for 10,000 g or higher if you run warm. Every jacket and pant page lists both figures under Materials, along with whether the seams are fully taped.

Wash shells and snow pants at 30 degrees with a technical cleaner, never fabric softener, then tumble dry low for 20 minutes to revive the water-repellent finish. Wash down with a down-specific cleaner and tumble dry low with dryer balls until every clump has gone. Wash merino cool on a wool cycle and dry it flat. Brush suede boots dry and re-treat leather at the start of each season. Every product page lists its own care instructions.

We ship anywhere in the US. Standard delivery takes 3 to 5 working days and express takes 1 to 2; orders placed before 1pm Mountain Time leave the same day. Standard delivery is free over $150. You get a tracking link by email the moment your parcel leaves, and you can collect for free from the shop at 48 Timberline Road, Aspen.

You have 30 days from delivery to return anything unworn, unwashed and with its tags attached, for a refund or an exchange. Returns are free within the US: use the prepaid label in your parcel or start a return from your order page. Refunds reach your original payment method within 5 working days of the parcel arriving back with us. Gift cards and items altered at the Fit & Repair Studio cannot be returned.

Yes. The Fit & Repair Studio handles zip and seam repair, tear patching, re-waterproofing and down refills, on Vinterra pieces and on gear from other brands. Book a service online, then drop your item at the shop or post it to us; most repairs are ready within 5 working days. Manufacturing faults are repaired free of charge for two years from purchase.