Fresh food cannot be sent back, so we do not ask you to. If something is wrong, we put it right.
What we refund
Anything that arrives damaged, spoiled, short on weight or missing from your order. Tell us within 24 hours of delivery with your order number and a photo.
How
You choose: a refund to your original payment method, or a replacement sent with your next order. Refunds reach your account within 5 to 7 working days, depending on your bank.
What we cannot refund
Produce that was delivered in good condition and stored against the advice on its product page, or a change of mind after delivery. Pantry items in unopened packs can be returned to the rider with your next delivery within 7 days.
Delivery fee
If a whole order is refunded because of our mistake, the ₹39 delivery fee, if charged, is refunded too.