Short answers on ratings, sizing, delivery, returns and repairs. If yours is not here, write to us and the workshop team replies within one working day.
01The short version
Delivery is free over ₹2,999 and ₹99 below that. We dispatch within 48 hours and deliver in 3 to 7 working days across India. Unworn pieces can be returned within 30 days. Everything carries a two-year warranty, and our Manali workshop repairs what the mountains break.
01Sizing and ratings
It is the lowest temperature at which most people stay comfortable while standing still in that piece, worn as part of a sensible layering system. If you run cold, add five degrees. Moving generates heat, so the active range on each product page goes lower.
Shells and parkas are cut to fit over a midlayer, so order your usual size. Base layers fit close. If your chest measurement falls between two sizes, go up for parkas and down for base layers. The fit helper on each product page suggests a size from your chest and height.
It is the height of a column of water, in millimetres, the fabric holds back before it leaks. 10,000 mm handles steady rain. 20,000 mm handles hours of heavy rain and wet snow under pack straps. A DWR finish sheds light showers but is not waterproof.
02Orders
Delivery is free on orders over ₹2,999 and ₹99 below that. We dispatch within 48 hours and most orders arrive in 3 to 7 working days. Remote pin codes in the hills can take a little longer.
Yes. Unworn pieces with tags can be returned or exchanged for another size within 30 days of delivery. Refunds go back to your original payment method within 2 working days of the return reaching us.
03Repairs
Everything carries a two-year warranty against defects. Beyond that, our Manali workshop mends seams, zips, baffles and buckles. Each product page says what is repaired free and for how long. Write to us with your order number and a photo, and we send posting instructions.