Refund Policy

Wrong or missing items

If an item is wrong or missing, tell us within 24 hours of receiving your order and include a photo. We will refund that item or remake it, whichever you prefer.

How to report a problem

Write to care@fornorosso.example with your order number and the photo, or call +91 22 5550 0142. If you are dining in, please tell the team at your table and we will put it right there.

What we cannot refund

Food is cooked to order, so we cannot take it back because of a change of mind once the kitchen has started preparing it. Delivery times are estimates given as a range and are not guaranteed, so a delivery outside the estimate is not on its own grounds for a refund. Do tell us if an order arrives very late or cold and we will look into it.

Cancelled orders

Orders cancelled before the kitchen starts preparing them are refunded in full.

Pizza Night Club

A plan delivery is refunded or remade on the same terms as any other order. Because renewals are not charged automatically, there is nothing to refund for a delivery you have not paid for.

Refund timing

Approved refunds are issued to your original payment method through Razorpay. Banks may take 5 to 7 working days to show them.