Cooked food cannot be sent back, so we do not ask you to. If we get something wrong, we put it right.
What we refund or remake
Wrong items, missing items, and food that arrives spilled or clearly not as described. Tell us within 2 hours of delivery or pickup, with your order number and a photo.
How
You choose: we remake the item and send it again, or we refund it. Refunds go to your original payment method and reach your account within 5 to 7 working days, depending on your bank.
What we cannot refund
A change of mind after the food has been cooked, a spice level that was ordered and delivered as chosen, or an order that could not be handed over because nobody was reachable at the address.
Delivery fee
If a whole order is refunded because of our mistake, the Rs 49 delivery fee, if charged, is refunded too.
Tiffin plans
A meal you skip or pause before 9 pm on the previous day is not charged; it is carried forward to your next week. A missed or wrong tiffin meal is handled like any other order: report it within 2 hours with a photo.
Dine-in
If something at your table is not right, please tell the floor staff while you are with us so we can fix it straight away.