We cook to order, so what can be cancelled depends on whether the kitchen has started.
Delivery and takeaway orders
Cancelling is free until the kitchen starts cooking, which is usually about 5 minutes after you order. Before that, we refund the full amount to your original payment method within 5 to 7 working days. Once cooking has started the order cannot be cancelled.
Orders for a later slot
If you chose a later delivery or pickup slot, you can cancel free of charge until the kitchen starts cooking for that slot.
Table reservations
You can cancel a reservation from your account at any time before the booking. There is no charge. If your plans change, please cancel so the table can go to someone else.
Tiffin plans
You can pause, resume, skip the next meal, change your days or slot, or cancel the plan from your account. Changes made before 9 pm apply from the next day's meal. Meals already paid for and not delivered are carried forward or refunded when you cancel.
If we have to cancel
If a dish has sold out, or we cannot deliver because of weather or a road closure, we tell you and refund the affected amount in full.