Returns & Refund Policy

Food is not returnable

Because we sell fresh, chilled and frozen food, we cannot take it back once it has been delivered.

Pantry items

Unopened pantry items with a shelf life of more than 30 days may be returned within 7 days of delivery for a refund of the item price.

Damaged, warm or incorrect items

If anything arrives damaged, leaking, warm when it should be cold, or different from what you ordered, write to us within 24 hours with your order number and a photo. We replace it or refund it in full, including delivery.

Frozen items we cannot deliver

If your pin code cannot be reached within 48 hours, we refund the frozen items before dispatch.

Refund timing

Approved refunds are issued to your original payment method within 2 working days. Your bank may take a further 5 to 7 working days to show it.