Asked at every pickup.

Use Book a pickup, enter both pincodes, the weight and size, choose a slot and pay online or at pickup. You get an AWB number straight away.

Bookings made before 2 pm are usually collected the same day in metro cities. After that we offer the first slot the next morning.

No. You get a label as a PDF to print if you can, but the rider can also bring a printed label with them.

On the higher of actual and volumetric weight (L × W × H ÷ 5000), the zone between the two pincodes, a 12% fuel surcharge, optional transit cover and 18% GST. The calculator shows every line.

Out-of-delivery-area pincodes are far from our hubs and need a special run. We add ₹99 and show it in the quote.

Yes. Every booking and shop order comes with a GST tax invoice. Add your GSTIN at checkout.

On your booking confirmation email, on the label and in your account under Shipments.

Line-haul between gateways can take 12 to 30 hours without a new scan. If nothing moves for 48 hours, contact us with the AWB.

We try three times on three working days and send an SMS before each attempt. After the third, the parcel returns to the sender.

Yes, anyone at the address with the delivery OTP can receive it.

Report it within 48 hours of delivery with photos of the box and the item. Claims on parcels with transit cover are settled within 10 working days.

Cash, jewellery above ₹50,000 in value, explosives, flammable liquids, loose lithium batteries, live animals and anything illegal. The full list is in our shipping policy.

Yes. Business plans give you discounted rates, daily pickups and faster COD remittance. See Plans.

Yes. Growth and above plans connect to popular store platforms and offer an API for creating shipments and labels.