3.2xClaims processed per adjuster
18 minAverage first-notice handling time
94%Policyholder satisfaction
The challenge
Claims arrived by email, phone transcripts and photos. Adjusters spent their first day on each claim just assembling the file.
Our approach
An agent assembles the claim file, checks cover, requests missing documents and drafts an assessment. Adjusters approve, edit or reject with one click.
The outcome
Each adjuster now handles more than three times the claims, and policyholders hear back the same day.
“Our adjusters finally get to adjust.”
Rahul Menon, VP ClaimsHalcyon Insurance
Connected systems
Claims systemDocument AIEmailTelephony
Next case
Lumen Learning
An inbound sales agent that books demos at 2am.