The things travellers ask us most, from cancellations and refunds to luggage and boarding points. If yours is not here, write to care@hopline.example or call +91 80 5550 0142.
Yes. You can cancel from My trips up to 6 hours before departure and get a full refund to your original payment method. Inside 6 hours of departure, tickets are non-refundable.
Refunds are started as soon as you cancel and reach your original payment method in 3 to 5 working days. UPI and wallet refunds are usually the quickest.
Reach your boarding point 15 minutes before the departure time shown on your ticket. Carry the ticket (on your phone is fine) and a photo ID such as Aadhaar, driving licence or passport.
Each seat includes one suitcase of up to 15 kg in the luggage hold and one cabin bag that stays with you. Keep valuables, medicines and chargers in the cabin bag.
Yes. Pick your seats or berths on the seat map before you pay. Seats already taken are greyed out. You can book up to 6 seats in one booking.
UPI, credit and debit cards, net banking and wallets. Payments are processed securely by Razorpay, and Hopline never sees or stores your card details.
Check My trips first: a confirmed booking always appears there, even if the email is delayed. If money was debited and no ticket shows after 30 minutes, write to care@hopline.example or call +91 80 5550 0142. A failed booking is refunded automatically in 3 to 5 working days.
Seats booked by women are marked in a separate colour on the seat map, so women travelling alone can pick a seat next to another woman traveller.
Tickets cannot be moved to another date directly. Cancel the ticket up to 6 hours before departure for a full refund, then book the new date. Fares on the new date may differ.
Every bus on Hopline has live tracking. Open your ticket in My trips on the day of travel to see where the bus is and when it will reach your boarding point. You can share the link with family.
If an operator cancels a service, we tell you by SMS and email and refund the full fare to your original payment method in 3 to 5 working days. You do not need to raise a request.
Buses leave on time and cannot wait. A missed bus is treated as a cancellation inside 6 hours, so the ticket is non-refundable. If you are running late, call the number on your ticket before departure.