Unopened, sealed items can be returned within 7 days of delivery. For safety reasons we cannot take back opened medicines, temperature-sensitive products or personal hygiene items. Start a return from your account or write to care@medorapharmacy.example.

Yes. Every product is sourced from licensed distributors with a full invoice trail, and a registered pharmacist checks the seal, batch and expiry date before it is dispatched.

UPI, credit and debit cards, net banking, and cash on delivery for orders up to ₹5,000. Online payments are processed securely by our payment partner and we never store your card details.

Delivery is free on orders over ₹499. For smaller orders we charge a flat ₹49, anywhere in India.

Add what you need to your bag, enter your delivery address and choose a payment method at checkout. You will receive an order confirmation by SMS and email. If you would rather order in person, any Medora branch can help.

Open your account and choose the order to see its current status. We also send a tracking link by SMS and email when the order leaves our pharmacy.

You can cancel an order at no cost from your account until it is dispatched. To change an address or an item, write to care@medorapharmacy.example or call the pharmacist helpline between 9 am and 9 pm, and we will do our best before it ships.

We deliver across India. Bengaluru orders placed before 4 pm arrive the same day, and all other locations take 2 to 5 working days. We do not ship outside India at present.

We replace damaged or wrong items free of charge. Write to care@medorapharmacy.example with your order number and a photo of the item, and we will arrange a pickup and send the replacement.

Once a returned item reaches us and passes a seal check, we refund your original payment method within 5 to 7 working days. Cash on delivery orders are refunded to a bank account or UPI ID that you share with us.

Yes, for orders up to ₹5,000. For larger orders please pay by UPI, card or net banking at checkout.

Every product we dispatch has at least 6 months left before its expiry date. The expiry date and batch number are printed on the pack, so please check them when your order arrives.

Product pages give general information only. Always read the label, follow the directions on the pack and speak to your doctor or a registered pharmacist before starting anything new, especially if you are pregnant, breastfeeding, managing a health condition or buying for a child.