Healthcare · Marigold Health
Patient intake and appointment triage across 11 clinics.
61%Fewer missed appointments
9,400Intake forms processed a month
0Records leaving the India region
The challenge
Front-desk staff re-keyed intake forms into three systems and chased no-shows by phone. Errors in insurance details were delaying claims by weeks.
Our approach
An intake agent reads submitted forms, validates insurance details, books the right specialist and sends reminders in the patient's preferred language. Clinical questions always go to a nurse.
The outcome
Missed appointments fell 61% in the first quarter and claim rejections for data errors dropped to near zero.
“The agent never guesses on anything clinical. That is exactly why our doctors trust it.”
Dr. Ananya Rao, Medical DirectorMarigold Health
Connected systems
Practice managementInsurance APISMSEmail
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