Email care@jalora.example or call the service desk with your order number and a photo of the issue. A technician will visit within 72 hours in serviceable cities. Parts and labour are free for anything covered.

No. Orders placed on this site are registered automatically. For products bought at an Experience Centre or a dealer, keep the invoice; it is your proof of purchase.

Installation is included with bathtubs, shower enclosures, steam generators and heat pump water heaters. For everything else, add the Installation service at checkout for ₹1,500 per product and a Jalora-certified technician will fit it.

Yes. Every product ships with a fitting guide and template, and your warranty stays valid as long as the guide is followed. Concealed bodies must be pressure-tested before tiling.

Most faucets and hand showers work from 0.5 bar. Rain showers need 1 bar, and shower panels, body jets and thermostatic valves need 1.5 bar or more. If your home is fed from an overhead tank, a pressure pump is usually needed for these.

Faucets, showers, accessories and lighting are dispatched within 2 working days and arrive in 3 to 6 days. Sanitaryware, bathtubs and enclosures travel by surface freight and take 7 to 12 days. You get a tracking link as soon as the order ships.

Delivery is free on orders over ₹5,000. Below that it is a flat ₹150. Large items are delivered to your door, including upper floors where there is a lift.