Questions, answered.

Everything people ask us about orders, plans, delivery and payment.

Meals

What comes in a regular tiffin?

A regular dabba has two sabzis, dal, four phulkas, rice, salad and pickle. The Premium Thali adds a special dish, raita, papad and a sweet. The exact dishes change every day and are listed on the weekly menu.

Can I choose veg, non-veg or Jain meals?

Yes. Every plan is available in veg, non-veg and Jain versions. Jain meals are cooked without onion, garlic or root vegetables in a separate set of vessels. Non-veg plans swap one dish a day for chicken or egg.

What do the meals arrive in?

On-demand orders arrive in sealed, recyclable containers. Subscribers get a steel dabba set on rotation: hand the empty one to the rider when the next meal arrives.

Delivery

When do you deliver?

Lunch goes out in two windows, 12:00 to 1:00 pm and 1:00 to 2:00 pm. Dinner goes out from 7:30 to 8:30 pm and 8:30 to 9:30 pm. You choose your window when you order or subscribe. We deliver Monday to Saturday; the kitchen is closed on Sunday.

Which areas do you deliver to?

We currently deliver across six zones in Pune. Enter your pincode on the Delivery Areas page or at checkout to see whether we reach you, the delivery fee and the usual delivery time.

Subscriptions

How do I pause my plan or skip a day?

Open My Account, find your plan and use Pause, Resume or Skip a day. A skipped day is not charged; your plan simply runs one day longer. Please skip before 9:00 am for lunch and 4:00 pm for dinner on the same day.

Can I cancel a subscription?

Yes, from My Account at any time. Meals already delivered are charged at the plan rate and the balance is refunded to your original payment method within 5 to 7 working days.

What is the difference between weekly and monthly plans?

A weekly plan covers 6 delivery days and a monthly plan covers 26. Monthly plans cost less per meal. Both can be paused, skipped and renewed in the same way.

Orders

How can I pay?

You can pay online by UPI, card or net banking at checkout. If online payment is unavailable, your order is recorded as pending and our team confirms payment with you on delivery.

How do I track my delivery?

Signed-in customers can see every delivery in My Account. You can also open the Track Order page and enter the order number and tracking code shown on your confirmation.

Do you cater for offices and events?

Yes. We run daily office lunch programmes for teams of 10 or more and take bulk orders for meetings and family functions. Send the enquiry form on the Corporate page and we will reply within one working day.

Still not sure?

Call +91 90000 00100 (Monday to Saturday, 8:00 am to 9:30 pm) or send us a note.

Contact us
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