Atelier Nine

04Help

Questions

Short answers to what we are asked most. If yours is not here, write to the studio and someone replies within one working day.

Orders and delivery

Delivery is free on orders over ₹10,000; below that a flat delivery charge is shown at checkout. We dispatch within 3 working days and deliver in 3 to 7 working days across India. We accept UPI, cards and netbanking through Razorpay.

Returns

Unworn pieces with their tags can be returned or exchanged within 14 days of delivery. Damaged or incorrect items are replaced or refunded in full.

Sizing

Every garment is cut on one unisex block and graded from 0 to 5, roughly XS to XXL. The conversion table on each product page gives chest and waist in centimetres with EU and UK equivalents. Between two sizes, take the smaller for coats and the larger for shirting.

Orders

We dispatch within 3 working days and deliver in 3 to 7 working days across India. Delivery is free over ₹10,000; below that a flat charge is shown at checkout before you pay.
UPI, credit and debit cards, and netbanking, all processed securely by Razorpay. We never see or store your card details.

Returns

Yes. Unworn pieces with their tags can be returned or exchanged within 14 days of delivery. Candles and anything altered for you cannot be returned unless faulty.

The collection

It is the order in which the piece was finished for Collection 09. Overcoat 01 was first; Candle 17 was last. Pieces that return in a later collection keep their number.

Care

Hand wash knitwear cold and dry it flat; coats are dry clean only. Wipe leather with a dry cloth and condition it twice a year. Care lines are listed on every product page.

Visits

Yes. The studio in Bengaluru is open Tuesday to Saturday, 11:00 to 19:00. Write to us to book a fitting and we will hold your sizes.
Made with ❤️ Appsketch