Quick answers to the questions we hear most often. If yours is not here, write to us and we will reply within one working day.
Delivery
We deliver within about 6 km of a Sugar Riot outlet in Pune. Delivery is free on orders over Rs 699 and Rs 49 otherwise. Most orders arrive in 30 to 50 minutes, a little longer in heavy rain or at peak hours.
We pack gelato cold and send it in insulated bags, with warm sauces in separate pots. It is best eaten within about 20 minutes of delivery. If something does arrive melted, tell us within 2 hours with a photo and we will remake it or refund you.
Ordering
Yes. Choose takeaway at checkout and pick your outlet. Your order is usually ready in 15 to 20 minutes. Whole cakes need 24 hours notice.
You pay online through the secure checkout when you place your order. Box club deliveries after the first are paid from your account in the same way.
The site can be read in Hindi, Marathi, Gujarati, Kannada and Telugu when the translation service is connected. If you do not see the language option, the site is showing in English for now.
Dine-in
Yes, at our Koregaon Park, Baner and Viman Nagar outlets. Send a reservation or party request from the site and the outlet will confirm it. When you are seated, scan the code on your table to order from your phone. Our FC Road outlet is a counter with no tables.
Box club
There is no auto-debit. You pay for the first delivery at checkout. Every later delivery shows as "payment due" in your account and you pay it there through the normal checkout, or the shop marks it paid if you settle it with us directly.
Yes, any time from your account. You can pause and resume a plan, skip a single delivery or cancel altogether. There is no lock-in and no cancellation fee.
Allergens
Every shelf has eggless options and each product page lists its diet type and allergens. Please note that we work in a shared kitchen that handles nuts, milk, gluten and egg, so we cannot promise that any item is completely free of traces.