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Bookings can be rescheduled or cancelled from your account at any time before the day of the visit, without charge. Same-day cancellations may carry the visit fee.
If you paid online and cancel in time, the amount is refunded to the original payment method within 5 to 7 working days.
Memberships can be paused or cancelled from your account. Visits already taken are charged at the member rate and the balance is refunded.
If a service was not carried out as described, tell us within 24 hours and we will redo it or refund it.