We want every cat to be happy with their food, and every cat parent to be happy with us.
Happy tummy promise: if your cat does not take to a food, tell us within 7 days of delivery. If the pack is more than three quarters full we will swap it for another recipe or refund it. This applies once per product per household.
Damaged or wrong items: send a photo of the product and outer box to hello@purrly.example within 48 hours of delivery. We will send a replacement free of charge or refund you in full.
Non-returnable items: opened wet food, treats, supplements, litter, gift wrap and sample trial packs cannot be returned unless they arrived damaged or faulty.
Refund timing: refunds are issued to the original payment method within 5 to 7 working days of approval. Cash on delivery orders are refunded by bank transfer or UPI.
Cancellations: you can cancel free of charge any time before your order is packed. Call +91 80 5550 0177 or email us.