Designing for trust in AI products
People do not trust answers they cannot check. That single insight reshaped Tessel's product.
Show the working
Every answer now shows the tables and filters behind it, one tap away. Most people never open it, but knowing it is there changes how they read the answer.
Add a human checkpoint
Review mode lets a manager approve an insight before it reaches a shared dashboard. It slowed nothing down and became the feature enterprise buyers ask about first.
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