## If something is wrong
If your order arrives wrong, incomplete, cold or damaged, tell us within one hour of delivery at +91 11 5550 0142 or hello@slicemode.example, with a photo where possible. We will replace the item or refund it, whichever you prefer.
## Cancellations
You can cancel free of charge until the outlet starts preparing your order, usually two minutes after you place it. After that the food is already being made and we cannot cancel.
## How refunds are paid
Refunds go back to the original payment method within 5 to 7 working days. Cash-on-delivery orders are refunded by UPI or as credit on your next order.
## What we cannot refund
Food is perishable, so we cannot take returns for a change of mind or for a wrong address given at checkout.