Questions, answered

Choose $100, $250 or $500, add the recipient's name, email and a note, and pick a delivery date. We email the card on that day. It works on everything, including installation and services, and never expires.

Any standard home router works. Most devices connect over 2.4 GHz Wi-Fi, and sensors talk to the hub directly, so they keep working if the internet drops. The free Sentrava app for iPhone and Android shows live video, alerts and device status, and you can share access with family at no extra cost.

No. Every device works without one: you get live view, motion alerts and local recording from day one. Optional 24/7 professional monitoring adds a team that responds to alarms and can call emergency services when you cannot. You can start or cancel it at any time.

Battery cameras typically run three to six months per charge, video doorbells two to four months, and door, motion and leak sensors up to two years on a coin cell. Busy locations use more power. The app warns you well before a battery runs low, and each product page lists its expected battery life.

US orders arrive in 2 to 4 working days and ship free over $150. We also deliver to over 40 countries; delivery times and duties for your address are shown at checkout, before you pay. Every order comes with a tracking link.

Yes. Send it back within 30 days, in its original packaging with all mounts and cables, for a refund or an exchange. Exchanges ship free. If a device has been installed, remove it from your account in the app first. Installation and other completed services are non-refundable.

Every device is covered by a two-year warranty against faults in materials and workmanship. If something stops working, contact us and we will troubleshoot it with you, then repair or replace it at no cost. Batteries are covered for one year. Damage from misuse or unauthorized modification is not covered.