1. Our commitment to quality
We stand behind every meal we make. If your order is not right, we will fix it.
2. When you can request a refund
- Your order arrived cold, damaged or incorrect.
- Items were missing from your order.
- Your order was never delivered.
3. How to request a refund
Contact us within 2 hours of delivery with your order number and, where possible, a photo. We will reply within one business day.
4. Cancellations
Orders can be cancelled at no charge before the kitchen starts preparing them. Once preparation has started, cancellation may not be possible.
5. How refunds are issued
Approved refunds go back to your original payment method within 5–7 business days, or as store credit if you prefer.
6. Contact us
Email hello@stacknsnack.com or call +91 11 4100 5678 (Mon–Sun, 11AM – 11PM).