Support
Call +91 80 5550 0142 (every day · 10:00 to 21:00) or write to us below. Register a device's warranty with the serial number on its box.
01 · Warranty
Register a device.
Every Domio device carries a 2-year warranty (locks and cameras up to 3). Registering with the serial makes a claim one phone call.
02 · Status
Check a warranty or claim.
Use the serial and the email you registered with.
03 · Talk to us
Write to support.
We reply within one working day. For an alarm or a lock emergency, call +91 80 5550 0142.
Do I need a hub?
Wi-Fi cameras, doorbells, plugs and bulbs work without one. Zigbee sensors, the alarm siren and the scene remote need the Domio Hub. Every product page says 'Hub needed' when it does, and the planner adds the hub for you.
Will it work with Alexa, Google Home or Apple Home?
Most of the range works with Alexa and Google Home; Matter devices also work with Apple Home. The compatibility strip on each product shows exactly which. You can filter the shop by assistant.
How does installation work?
Add installation at checkout or book it from the Installation page. Pick a date and a slot; a Domio installer from your zone is assigned, and you get an email at every stage: scheduled, on the way, installing and done. One visit covers up to 6 or 12 devices.
What if all the slots are full?
Each slot takes a fixed number of homes so installers are never rushed. A full slot is greyed out; pick the next one or call your nearest experience centre.
How do I register my warranty?
Go to Support, enter the serial number on the back of the device (it starts with DM-) and your purchase date. You get a warranty reference by email, and you can look it up any time.