A tattoo booking reserves hours of an artist's day and, for custom work, hours of drawing before it. This policy is how we keep that fair for everyone.
Deposits
Every booking is secured with a deposit: ₹2,000 for flash and small pieces, ₹5,000 for custom, large or multi-session work. The deposit is deducted from the price of your final session. Deposits are non-refundable.
Rescheduling
Give us at least 48 hours' notice and your deposit moves to a new date at no cost. Each booking can be rescheduled once. A second reschedule needs a fresh deposit.
Late cancellations and no-shows
If you cancel inside 48 hours, or do not arrive, the deposit is forfeited. If you are more than 30 minutes late without calling, we may need to shorten or release your session, and the deposit is forfeited.
If you are unwell
Please do not come in sick. If you have a fever, an infection or broken skin on the area, tell us as early as you can. Where you let us know before your session starts, we will move the booking and keep the deposit in place, whatever the notice.
If we cancel
If your artist is unwell or we have to close, we will offer the next available date or a full refund of the deposit, whichever you prefer.
Design changes
Small changes to a design are part of the process. If you ask for an entirely different design after the drawing is done, the original deposit is treated as payment for that drawing and a new deposit is needed.
Tattoo services
A completed tattoo cannot be refunded. If something has not healed as it should, come back within six months and we will touch it up free of charge, provided the aftercare was followed.
Aftercare products and merch
Unopened aftercare products and unworn merchandise can be returned within 7 days of delivery for a refund to the original payment method. Opened balms, soaps, sunscreen and bandages cannot be returned for hygiene reasons. If an item arrives damaged or incorrect, send a photo to hello@ironhand.example within 48 hours and we will replace or refund it.
Gift cards
Gift cards are non-refundable and cannot be exchanged for cash. They are valid for twelve months from the date of purchase.
Ink Club memberships
You can cancel a membership at any time before your next billing date. Payments already taken are not refunded, but the credit they bought remains valid for the rollover period of your plan.
How refunds are paid
Approved refunds are returned to the original payment method within 5 to 7 working days.
Contact
To reschedule or cancel, call +91 22 5550 0177 or write to hello@ironhand.example.