Help
Questions, answered.
Still stuck? Write to us or book a listening room.
Delivery
How long does delivery take?
Most pin codes receive their order in 2 to 4 working days. Metro cities are usually next-day once dispatched. The product page shows an estimate for your pin code.
Is delivery free?
Delivery is free on orders over Rs 4,999. Below that a flat Rs 149 applies.
Returns
What is your returns policy?
Unused products in their original packaging can be returned within 14 days of delivery. Ear tips and earbuds are returnable only if the seal is intact.
Warranty
What does the warranty cover?
Every pair has a 2-year warranty against manufacturing defects, including battery capacity falling below 70 percent.
Listening rooms
Can I try a pair before buying?
Yes. Book a free 30-minute session at one of our listening rooms and try any model with your own music.
Payments
Do you offer EMI?
No-cost EMI is available on most cards for orders over Rs 9,999 at the payment step.
Sound
Which codec should I care about?
LDAC and aptX carry more detail on Android phones; AAC is the best choice on iPhone. Every Hushwave pair supports AAC and SBC.
How do I find the right pair?
Take the four-question Sound Finder. It recommends three pairs based on where and how you listen.
Care
Can I replace the ear cushions?
Yes. Every over-ear and studio model has twist-off cushions, sold under Accessories or through care.