Help

Frequently Asked Questions

Quick answers to the questions we hear most often. If yours is not here, write to us and our crew will reply within one working day.

Orders & delivery

Shipping is free on orders over ₹1,999; below that a flat delivery charge is shown at checkout. We dispatch within 48 hours and deliver in 2 to 6 working days across India. We accept UPI, cards and netbanking through Razorpay.

Returns

Unworn kit in its original packaging can be returned within 30 days of delivery for a full refund. Damaged or incorrect items are replaced or refunded in full.

Sizing

Our shoes use UK sizing. Measure your foot in the evening, heel to longest toe, and match it to the size chart on each product page. Between sizes? Go half a size up.

Care

Brush off dry dirt, wipe shoes with a damp cloth and let them air-dry away from direct heat. Wash apparel cold, inside out, and skip the fabric softener.

Sizing

Our shoes use UK sizing. Measure your foot in the evening, heel to longest toe, and match it to the size chart on each product page. For running shoes we suggest about a thumb's width of space in front of your toes. If you are between sizes, go half a size up.

Delivery

Orders are dispatched within 48 hours. Metro cities usually receive their order in 2 to 4 working days and other pin codes in 4 to 7 working days. Shipping is free on orders over ₹1,999.

Returns

You can return or exchange unworn items in their original packaging within 30 days of delivery. Request a return from your account or write to us, and we will arrange a pickup. Refunds go back to the original payment method.

Payment

We accept UPI, credit and debit cards, net banking and popular wallets. All payments are processed over a secure, encrypted connection, and cash on delivery is available on most pin codes.

Care

Wipe shoes with a damp cloth and mild soap, remove the insoles and let them air dry away from direct sun. Do not machine wash or tumble dry shoes. Wash apparel in cold water with similar colours and skip fabric softener, which reduces sweat-wicking.

Orders

You will get a tracking link by SMS and email as soon as your order ships. You can also see the live status under Orders in your account.
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