Answers to the questions we hear most about orders, delivery and service bookings. Still stuck? Write to hello@pawmello.example and we reply within a few hours.
Same day in metro cities for orders placed before 2 PM, and 1 to 2 days elsewhere. Delivery is free over ₹799 and ₹59 below that.
Yes. Unopened products can be returned within 7 days for a full refund. Damaged items are replaced straight away.
Open Book a service, choose a care centre, a service, a date and a time. We call to confirm within a few hours and send a reminder the day before.
Any time, free of charge. Call the care centre or reply to your confirmation message.
Yes. For everyone's safety we ask for up-to-date vaccination records at the first daycare or grooming visit.
Mix the new food into the old over seven days, increasing the share each day. Our vets are happy to suggest a plan.
Enter one code at checkout. Each code has a minimum order value, shown on the offers section of the home page.
Yes. Choose pickup at checkout and select your store. Pickup is always free.
