Policies

Deposits

Online bookings are held with a deposit of 20% of the bill (at least ₹500, never more than the bill). It comes off what you pay at the salon. If a gift card or membership covers the whole visit, there is no deposit.

Cancelling and moving

Cancel or move from your booking link up to 24 hours before and your deposit is refunded to the card you paid with within 5–7 working days. Inside 24 hours, or if you do not come, the deposit is kept. Gift card and membership credit used for a cancelled booking always goes back to your balance.

Running late

We hold your stylist for 15 minutes. After that we may need to shorten the treatment or move you to the next free time, so the next guest is not kept waiting.

Gift cards

Valid for 12 months from purchase, for any treatment at any Mirra salon. Not exchangeable for cash; anything left after a visit stays on the card.

Memberships

Credit is valid for the months shown on your plan, is tied to the email you bought it with, and cannot be transferred or refunded once part of it has been used.

Your information

We keep your name, contact details and visit history to run your bookings and send the emails you need. We never sell it. Write to hello@mirra.salon to see or delete what we hold.

Patch tests

Colour, lash and brow tint services need a patch test 48 hours before, free of charge at any salon.