At Freshee Fresh, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, create an account, place an order, or interact with our services. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect personal information such as your full name, email address, mobile number, delivery and billing address, account credentials, and order history. We may also collect payment-related information through secure third-party payment providers, device information, browser type, IP address, cookies, location data (with your permission), and browsing behaviour to improve your shopping experience.2. How We Use Your Information
Your information is used to process and deliver your grocery orders, manage your account, provide customer support, send order confirmations and delivery updates, improve our website and services, personalize recommendations, prevent fraudulent activities, comply with legal obligations, and communicate promotional offers if you have opted to receive them.3. Cookies and Tracking Technologies
We use cookies, analytics tools, and similar technologies to remember your preferences, keep you signed in, analyze website traffic, measure marketing performance, and enhance your browsing experience. You can control or disable cookies through your browser settings, although some website features may not function properly.4. Payment Security
Freshee Fresh does not store your complete debit or credit card information. All online payments are processed through trusted, PCI-DSS compliant payment gateways using secure encryption technologies to ensure the protection of your financial information.5. Order and Delivery Information
To successfully fulfil your orders, we share only the necessary information such as your name, contact number, and delivery address with our delivery personnel and logistics partners. This information is used solely for order fulfilment and customer support.6. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share limited information with trusted service providers including payment processors, logistics partners, cloud hosting providers, analytics platforms, customer support services, and government authorities where required by law.7. Data Security
We implement industry-standard technical and organizational security measures including SSL encryption, secure servers, restricted access controls, authentication mechanisms, regular software updates, and continuous monitoring to protect your information from unauthorized access, disclosure, alteration, or destruction.8. Data Retention
We retain your personal information only for as long as necessary to provide our services, fulfil legal and accounting obligations, resolve disputes, enforce our agreements, and maintain business records. Information that is no longer required is securely deleted or anonymized.9. Your Privacy Rights
You may request access to your personal information, update inaccurate details, delete your account where legally permitted, withdraw marketing consent, or request a copy of your stored information by contacting our support team. Certain information may be retained where required by applicable laws.10. Children's Privacy
Our website and services are intended for users aged 18 years or older. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will promptly remove such information from our records.11. Third-Party Services
Our website may contain links to third-party websites or integrate services such as payment gateways, Google Maps, analytics providers, or social media platforms. Their privacy practices are governed by their own privacy policies, and Freshee Fresh is not responsible for their content or practices.12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. The updated version will be published on this page along with the revised effective date. Continued use of our website constitutes acceptance of the updated policy.13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact the Freshee Fresh customer support team through our Contact Us page, email, or customer care number provided on our website.
